Privacy Policy

Privacy Policy

Modaprax Pty Ltd ABN 658 585 794 recognises the importance of privacy. This Privacy Policy briefly tells you how we manage the personal information that we collect, use and disclose and how to contact us if you have any queries or complaints.

Modaprax Background

Modaprax Pty Ltd provides goods related to outdoor spaces and spaces in general (e.g. Pergola Brackets, Kits, Shade Sails, Rafter Brackets as part of a DIY Modular System). In providing these goods, we may collect, use and disclose personal information. Personal information or an opinion, in any form whether true or not, about an individual whose identity is apparent or can reasonably be ascertained from information or opinion. 

How your personal information is collected by us

We will only collect your personal information where it is reasonably necessary for or directly related to the conduct of our business functions or activities. We will typically collect personal information in the course of providing our goods and services to customers and in other dealings with those customers and prospective customers. We may also collect personal information as we determine necessary from time to time for any purpose in connection with the general conduct of our business, for example, in dealing with suppliers, service providers and contractors or for charities or charitable purposes we proudly support.

Where we collect your personal information, we will do so only by lawful and fair means and not in an unreasonably intrusive way. Where we collect your personal information, and it is reasonable and practicable to do so, we will collect it directly from you. There may be occasions where we receive or collect personal information about you from a third party. Where it is lawful or practical to do so, you may choose to deal with us anonymously (for example, when enquiring about our goods and services generally).

Where you provide us with personal information about someone else you must have their consent to provide their personal information to us based on this Privacy Policy.

Types of information collected

The type of personal information we collect and hold will depend upon the purpose for, or circumstances of, its collection. It may include, amongst other things: 

• Your name and contact details; 
• Other personal information you may give us about your request or enquiry about our goods or services. This may include, but not limited to your needs for our goods and services; your opinion/sentiment/preference in regards to our goods and services, payment details, or your preferred payment method; 
• Information contained in any communication between us and yourself;
• Information contained in an application form or other documents provided to us; 
• payment and transaction information about your purchases or use of our goods and services; 
• Activity with our digital or online services and digital media channels; and 
• Any information that we may be required to collect by law.

 

Collection of other information from our website and online channels

We provide information and services through a range of digital and online channels including our websites (e.g. modaprax.com.au), email, online advertisements and our social media profiles.

When you visit our website, we and/or our contractors collect general information about your visit. This may include your server address, the date and time of your visit, the pages you accessed, the information you downloaded and the type of Internet browser you used.

 

We and/or our contractors may use this information in anonymous, aggregated form, for statistical purposes, to assist us in improving the quality and usability of our website.

Other digital services

We may use “cookies”. A cookie is a piece of information that allows the server to identify and interact more effectively with your device. The cookie assists us in maintaining the continuity of your browsing session (e.g. to maintain a shopping cart) and remembering your details and preferences when you return. Other technologies that may be used with us include web beacons (which may operate in conjunction with cookies), Flash local stored objects and JavaScript. Some of these cookies and other technologies are consistent across various our digital services, allowing us and the other providers of these services to understand you better and provide a more consistent experience across these services. You can configure your web browser to reject and delete cookies and block JavaScript but you may find some parts of our digital services then have limited functionality.

Our systems record a variety of information in relation to interactions with our online services. This can include information about software versions used, device identifiers (like IP address), location data (where available and not disabled by the user), dates, times, file metadata, referring website, data entered and user activity such as links clicked.

Behavioral Advertising

In some instances third parties may use cookies and other technologies such as those described above as part of our digital services. These technologies may be used in connection with activities like surveys, online behavioural advertising, website analytics and email campaign management. The services we may use from time to time include Google Analytics, Google Display Network, Google AdSense, DoubleClick, Yahoo, Adobe, Facebook Tools, Campaign Manager and Microsoft. You can find more details in the privacy policies for those services (e.g. Google’s Ads Preferences Manager), including information on how to opt-out of certain conduct. Bear in mind, you may need to opt-out separately from each service. The website youronlinechoices.com.au also allows you to opt-out of some online behavioural advertising and provides further information about how online behavioural advertising works. You can contact us to request further details of the services we use. Many of these services operate without collecting or using any personal information.

Data collection and retention

We may collect your personal information when interacting and transacting with us. This includes placing orders online; participating in promotions, competitions, surveys or charitable events; registering for services; or using one of our related digital services. We may monitor and retain records of your communication with us (including email, telephone, online via our digital media channels) for security, resolving disputes, and training purposes. 

We may also collect personal information from third parties including public sources, information service providers, providers who administer our products and services such as insurance, anyone authorised to act on your behalf. We hold personal information electronically and in hard copy form, both at our own premises and with the assistance of our service providers.

We implement a range of measures to protect the security of that personal information. We also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose. Unfortunately the internet is not a secure place and we cannot guarantee security of your personal information.

Sensitive information

We will not collect, use or disclose sensitive information about you unless it is necessary to provide you with a good or service and we have your consent or unless we are legally required to collect, use or disclose that information.

Sensitive information is any information about a person's racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a professional, trade or political association or union, sexual preferences or practices, criminal record, health information or genetic information about an individual that is not otherwise health information.

 

How we use personal information

We collect your personal information so that we can use it for or in connection with our functions and activities which may include, amongst other things:

• confirming your identity when you contact us;
• accepting and processing your orders;
• providing you with any of our goods and services or information about those goods or services;
• providing you with information about charities or charitable purposes or activities we proudly support;
• being aware of any special good or service requirements you may have;
• providing you with electronic confirmation of your orders (where applicable) and advising you of any changes to our goods and services;
• delivering orders;
• providing refunds or discounts;
• communicating directly with you (including direct marketing) and providing marketing communications and targeted advertising to you on an ongoing basis by telephone, electronic messages (e.g. email), our digital services and channels and other means (you can contact us to opt out of electronic and telephone direct marketing communications);
• conducting product and market research;
• maintaining and updating our records;
• working with our service providers;
• administering and managing the provision of our goods and services to you, including billing and debt collection;
• conducting reviews or checks of your credit worthiness;
• addressing any queries, feedback or complaints we receive from you;
• developing, improving and marketing our goods and services;
• complying with relevant laws, regulations and Codes; and
• using your personal information for any other purpose that it was collected for or any related purpose for which we are entitled to use your personal information.

 Where we are not able to collect personal information that we require to conduct a particular functions or activities, it may restrict or limit our ability to conduct or perform that function or activity.

Disclosing personal information to third parties

Where permitted by the Privacy Act, the personal information we collect about you may be disclosed to third parties as we determine necessary from time to time for any purpose reasonably necessary or directly in connection with the conduct of our business, including, but not limited to:

• any service provider we engage to carry out our business functions and activities;
• our professional advisors and other contractors (for example IT consultants, research agencies and mailing houses);
• any person who introduces you to us, or who is acting as your referee or guarantor;
• your authorised agents or your executor, administrator or legal representative;
• an organisation that is an arrangement or alliance with us (for example, for the purpose of promoting or using our respective goods or services or conducting a seminar or promotion);
• our business associates and others for purposes directly related to the purpose for which the personal information is collected;
• our related companies;
• organisations that conduct or promote charitable purposes or activities we proudly support;
• organisations that are involved in a transfer or proposed sale of our business or assets
• any entity to which we are required or authorised by or under law to disclose such information (for instance, Federal or State law enforcement agencies and investigative agencies, courts and various other Federal or State government bodies); and
• others that you have been informed of at the time any personal information is collected from you.

We take steps to ensure that third party recipients are obliged to protect the privacy and security of your personal information and use it only for the purpose for which it is disclosed.

Updating and correcting your personal information

At Modaprax, we take reasonable steps to ensure you personal information is accurate and up-to-date when it is collected, used or disclosed. 

If you believe that the personal information we hold about you is not accurate, incomplete, or no longer valid, you should contact us. 

Contact Us
At Modaprax, we’re always here to listen.

Feel free to contact us any time via email (info@modaprax.com.au) or call us during our working hours Monday to Friday between 9am-5pm.